WARNING: Kuat Sherpa bike rack, cable included is a failure

In a recent experience in my girlfriend's and my bike being stolen off the back of her company car while they were locked I looked into the issues.

For an shorter rundown of what is going on look here: FACEBOOK

Kuat said they will send out notifications but have failed to do so within 48hrs so I am informing the public.

The messages between Kuat and I:
Me: We had our bikes stolen off of a Kuat rack in July and the part that failed was the loop at the end of the Kuat cable. We thought that it was just a defect or the robber had something strong to make the loop fail. We were sent a replacement and were using the cable to lock our bikes that insurance replaced and thought to myself "I wonder how strong this cable is?" So I grabbed the loop and pulled with my 2 fingers and the loop came apart. I grabbed the other loop with one finger and holding the other end in my other hand and the loop came apart. My girlfriend was standing there watching me and was in shock because when she called about it failing in the theft she was told the cables are tested and have never seen a failure of that sort. This was also repeated when we stopped by the Kuat booth at Interbike.

After 24hrs of no response I posted on their facebook page HERE

In the post they say they will replace it so I respond to the message:
Me: I am willing to give the cable lock another chance if you are willing to send out a new cable. Be sure to test it with pliers too because I am surely going to test it before I use it.

Kuat: Kyle, first we here at Küat would like to thank you for bringing this cable lock issue to our attention. Because of your due diligence, you have uncovered a problem with the cable not previously known to Küat. We are releasing an announcement bulletin on our facebook page and as a direct email to all registered Sherpa owners, asking them to stop using the cable provided with the rack. All of this in hopes that no fellow cyclist will have to relive the nightmare you have gone through. We are working with our suppliers and will be promptly sending out an improved version of the cable to any Sherpa owner that would like one. The bottom line is, we are sorry for the experience you have had. I hope you can find some comfort knowing how many bikes you may have saved.

Me: I appreciate the actions you are taking to resolve this. It is rare for people, let alone a company to admit a mistake and act upon it. I have to ask, how many cables did you test in the office?

Kuat: Kyle, I wasn't a part of the testing process, but I can say that the employees involved were visibly upset. Apparently the testing led them to the conclusion to issue a free replacement to any Sherpa owner that requests one.

Since there has yet to be any posting on their facebook page or messages sent out I have taken steps to help inform the public. Spread the word.